Privacy Policy

Welcome to the Treehouse Distribution website (the “Site”). This Site is owned and operated by Treehouse Distribution Pty Ltd (“Treehouse”, “we”, “us”, or “our”). This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access or use this Site. Please read it carefully to understand how your information is managed.

Effective Date: 01/07/2025

1. What Information We Collect

We may collect the following personal and business information:

  • Names of clinic or pharmacy staff
  • Business contact information (email, phone number, delivery address
  • Business identifiers (e.g., AHPRA numbers, pharmacy license numbers)
  • Order history and payment details
  • Website usage data (e.g., IP address, browser type, pages visited)

We do not collect patient-identifiable information through our eCommerce platform.

2. How We Collect Information

We collect personal information when you:

  • Register for access to our wholesale ordering platform
  • Submit an order or request a quote
  • Communicate with us via email, phone, or web forms
  • Visit our website (cookies and analytics)

3. Why We Collect Your Information

We collect, use, and store your information to:

  • Authorise and approve clinics and pharmacies for access
  • Process and fulfil orders
  • Communicate about orders, stock updates, or regulatory changes
  • Comply with legal and regulatory obligations (e.g., TGA, State Health Authorities)
  • Improve our services and website functionality

4. Disclosure of Information

We may share your information with:

• Our logistics and distribution partners for order fulfilment
• Third-party software providers (e.g., inventory management, CRM)
• Regulatory bodies (e.g., TGA, State Health Authorities) where required by law

We do not sell your data or share it with unauthorised third parties.

5. Data Security

We take reasonable steps to protect your personal information:

  • Access is restricted to authorised personnel only
  • Data is stored in secure, encrypted systems
  • Regular backups and audits are performed

6. Access and Correction

You have the right to:

  • Request access to your personal information
  • Request corrections to ensure it is accurate and up to date

Requests can be made via email to our Privacy Officer (see Section 9).

7. Cookies and Analytics

Our website may use cookies and third-party analytics tools (e.g., Google Analytics) to:

  • Track user experience and website performance
  • Help improve functionality and service

You can disable cookies through your browser settings.

8. Complaints

If you believe we have breached your privacy rights, you may contact us to lodge a complaint. We take all complaints seriously and will investigate promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

For privacy-related inquiries or complaints, please contact us via email:
Attention: Quality and Regulatory Officer
Email: hello@treehousedistribition.com.au

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the effective date updated accordingly.

Acknowledgement

By using our website and services, you acknowledge that you have read and agree to this Privacy Policy.